2325 Loving Ave.

Fort Worth, TX

817-658-1018

Crystal R. De Leon

 

c.deleon114@gmail.com

 

Administrative Professional

Dedicated professional with various experience in different industries, very detail oriented, deadline driven, organized and capable of multi-tasking. Exceptional customer service skills and strong willingness to learn, diverse knowledge with office clerk, direct sales, data entry, shipping & receiving, and inventory control.

    

·  MS Office (Word, Excel, Outlook, & PPTs) ·  Inventory control system ·  Warehouse/Stocking/Receiving

·  Package/Mail scanning system ·  Cash/credit transactions ·  Payment processing

·  Merchandising/floor sets ·  Sales/store operations ·  Customer service

Professional Experience

 

Office Clerk (08/2014 – 10/2014)

Aflac, Fort Worth, TX

Responsible for Answering calls, generate invoices, assist policy holders with general information, organized account documents, assist with basic claim information and create data spread sheets. Experience with Excel, MS Word, and PPTS.

·  MS Word

·  Excel

·  PPTs

 

Data Entry Clerk (05/12 to 06/12)

CTI Foods, Fort Worth, TX

Responsible for entering data, answering phones, responding to emails, organizing and filing documents.

 

·  Excel Spread Sheets ·  Organizing documents ·  Record data

·  MS Word ·  Filing Documents

·  Outlook ·  In/Out bound calls ·  In/Out bound emails

 

Sales Representative (07/11 to 03/12)

AT&T, San Jose, CA

Provided assistance to Store Manager in daily operation.

Responsible for execution of sales, service, and customer experience initiative.

Under the direction of the Store Manager, scheduled employees, maintained inventories, conducted physical inventories, maintained store appearance, and completed day-to-day documentation as directed.

·  Experian ·  Scan inventory daily

·  Cash handler ·  Schedule employees

·  Merchandise set up ·  Cash drops

 

 

 

Operations Specialist (10/09 to 04/11)

IST Management, San Jose, CA

Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude. Performed data entry, filing, copying, word processing, sending and receiving faxes, sorting mail, responsible for emails through outlook and other clerical tasks as assigned. Also performed shipping & receiving task such as; receiving and entering data for each in/out going packages, ordered supplies, maintained copier equipment, and participated in cross-training. Picked-up and delivered mail, copy jobs, and faxes to customers. Handled time-sensitive material like confidential mail, and urgent packages. Maintained all logs and reporting documentation with a great attention to detail.

·  Record clients information in the systems data base ·  File client documents ·  Assort clients incoming & outgoing mail and packages upon arrival ·  Responsible for responding to emails using outlook ·  Fax & Copy documents ·  Transport clients upon request ·  Answering and directing calls ·  Dispatch other drivers to pick up and drop off locations

 

Professional Development

 

A.A.S. Small Business Management (2012 to 2016)

Tarrant County College, Fort Worth, TX

 

Diploma, General Education 2004

Gunderson High School, San Jose, CA